Staff Management – Improving staff performance – in lingua inglese



Well, anyone who is responsible for managing people, you may say: and that’s absolutely true. The course is essential for people who wish to acquire a management and communication style that encourages the development of staff competence, motivation and self-confidence, improving individual and team performance. We must bear in mind, however, that business and process management within an organization strongly depends on other people’s performance; so, the course is going to offer great insights to both managers and anyone who is called to interact with a large number of people



First of all, let’s say that managing people is one of the toughest management tasks: for example, if your staff member’s performance is unsatisfactory and you immediately reprimand him/her, his motivation is likely to disappear quickly. And you will find it difficult to reach your goals. The course aims at helping learners improve the performance of their staff through the use of feedback and performance appraisal interviews

Contenuti del corso

The course is designed to encourage in-depth exploration of the topic and of the individual experience. Texts, videos, tutorials, quizzes, cartoons and dialogues designed to offer a unique learning experience.

The course is divided into sections:

  • Introduction to the course
  • How the course works
  • Managing a supervisory role
  • 4 types of feedback
  • The reprimand
  • The praise
  • Effectiveness of feedback
  • The performance appraisal interview
  • Common traps of the appraisal interview
  • Preparing for the final test
  • Final test

Learning material

During the course you will use the following learning material, that you can download for future use:

  • The 4 types of feedback – A comparison
  • Open-ended or semi-open-ended questions in the performance appraisal interview
  • Your guide to the performance appraisal interview
  • Closed-ended questions – Comprehension check – Examples
  • Closed-ended questions – Paraphrasing – Examples
  • Posts and cartoon strip on praise and reprimand
  • Praise and Panegyric – A comparison
  • Constructive and destructive reprimand – A comparison
  • Recommended films
  • Glossary with the main terms used in the course

Certificazione rilasciata

At the end of the course, you will download a certificate of attendance once you pass the test


  • You can use a PC or a mobile device (tablet/smartphone) that supports HTML5 (IOS, Android, Windows)
  • Up-to-date versions of the most popular browsers are recommended: Chrome and Safari usually offer better performance


Scopri tutti i servizi offerti dal CFP G. Zanardelli


ID Corso: 6179
Sede corso:

Corso Online


4,5 ore


80 € + IVA

Data inizio:
Calendario corso:

Immediately available

You will be free to choose when to work on the course! Even if you only have 15 minutes, make the most of it: you will automatically pick up where you left off. Furthermore, to make the most of your time and energy, take my advice and do not rush through the course: organize different sessions for no more than 60 minutes