Personal Performance – The power of questions – in lingua inglese



The topics we’ll be discussing are of general interest: salespeople, lawyers, project managers, consultants, recruiters, managers, designers, negotiators, team leaders, service technicians and researchers are but a few of the professional profiles that might be interested. People determined to increase efficiency and effectiveness in communication may find this course engaging: the course is extremely useful in any kind of negotiation and teamwork, R&D, problem solving, conflict management and in any situation where communication is key


The course aims at helping learners to improve their ability to formulate questions in order to achieve specific goals in different contexts, retaining control over communications and improving their questioning skills

Contenuti del corso

The course is designed to encourage in-depth exploration of the topic and of the individual experience. Texts, videos, tutorials, quizzes, cartoons and dialogues designed to offer a unique learning experience.

The course is divided into sections:

  • Introduction to the course
  • How the course works
  • Open and closed questions: when to use the two types of question
  • Open and semi-open questions: uses and formulation techniques
  • Closed questions – Clarification, comprehention check and paraphrasing
  • Preparing for the final test finale
  • Final test

Learning material

During the course you will use the following learning material, that you can download for future use:

  • Open questions – Needs and motivation – Examples
  • Open questions – Sales, marketing and commercial negotiation – Examples
  • Open questions – efficiency and effectiveness – Examples
  • Open questions – technical support, customer care – Examples
  • Closed-ended questions – Comprehension check – Examples
  • Closed-ended questions – Paraphrasing – Examples
  • Glossary of the main terms used in the course
  • Recommended films

Certificazione rilasciata

At the end of the course, you will download a certificate of attendance once you pass the test


  • You can use a PC or a mobile device (tablet/smartphone) that supports HTML5 (IOS, Android, Windows)
  • Up-to-date versions of the most popular browsers are recommended: Chrome and Safari usually offer better performance


Scopri tutti i servizi offerti dal CFP G. Zanardelli


ID Corso: 6174
Sede corso:

Corso Online


3 ore


70 € + IVA

Data inizio:
Calendario corso:

Immediately available

You will be free to choose when to work on the course! Even if you only have 15 minutes, make the most of it: you will automatically pick up where you left off. Furthermore, to make the most of your time and energy, take my advice and do not rush through the course: organize different sessions for no more than 60 minutes