Personal Performance – Improve your listening skills – in lingua inglese

The topics we’ll be discussing are of general interest: salespeople, lawyers, project managers, consultants, recruiters, managers, designers, negotiators, team leaders, service technicians and researchers are but a few of the professional profiles that might be interested. People determined to improve their communication skills may find this course engaging: the course is extremely useful in any kind of negotiation and teamwork, R&D, problem solving, conflict management and in any situation where communication is key

First of all, let’s say that listening is a physiological function, and stimuli from the surrounding environment, the frantic rhythm of today’s lifestyle and the growing desire to prevail by raising one’s voice are progressively impairing it. The course aims at helping learners to improve their listening skills, efficiently and effectively acquiring the information in order to achieve specific goals, while maintaining control of communications

The course is designed to encourage in-depth exploration of the topic and of the individual experience. Texts, videos, tutorials, quizzes, cartoons and dialogues designed to offer a unique learning experience.

The course is divided into sections:

• Introduction to the course
• How the course works
• Are you good at listening? Take a test!
• Bad listening behaviours
• Conscious listening
• Empathic listening
• Informational listening
• A short listening… holiday!
• Appreciative listening
• Critical listening
• Preparing for the final test
• Final test

Learning material

During the course you will use the following learning material, that you can download for future use:

• The most frequent listening behaviours
• Glossary with the main terms used in the course
• 2 cartoon strips
• Recommended films

At the end of the course, you will download a certificate of attendance once you pass the test

• You can use a PC or a mobile device (tablet/smartphone) that supports HTML5 (IOS, Android, Windows)
• Up-to-date versions of the most popular browsers are recommended: Chrome and Safari usually offer better performance