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ITIL® 4 Foundation – in lingua inglese

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Destinatari

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career

Pre-requisites

To take the ITIL® 4 Foundation Certification exam, no prerequisite is required

Obiettivi

The course is valid as a 19 hour training for ITIL® 4 Foundation Certification. This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework

Contenuti del corso

  • Introduction to Service Management and ITIL
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • ITIL Management Practices

Certificazione rilasciata

ITIL® 4 Foundation Certification

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle

 

What is the format for the ITIL® Certification Exam?

To receive the ITIL® 4 Foundation Certification, you must:

  • Complete the certification training
  • Take the ITIL 4 Foundation Certification exam
  • Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

 

How long will it take to receive my ITIL® 4 Foundation exam results?

You will receive the ITIL 4 Foundation results from 10-15 days after you take the exam

 

How to take a ITIL® 4 Foundation Certification exam?

To reach the ITIL® 4 Foundation you have to pass an exam. Information about ITIL® 4 Foundation assessment methods and fees is available on request

 

When can I register for the exam?

The ITIL examination can be scheduled within 6 months from the date of enrolment with Simplilearn. Once you are ready to take the exam, contact Simplilearn and you will receive an exam voucher code. You will need to complete the examination within a year from the day we issue the exam voucher

 

How do I schedule/book my exam?

Please visit Simplilearn website for information regarding the booking process

 

What do I need to do to unlock my course attendance certificate?

Complete one simulation test with 65%

 

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

 

Training provider

Simplilearn

EXTRA

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HIGHLIGHTS

ID Corso: 6188
Sede corso:

Corso Online

Durata:

50 ore

Costo:

399.00 € + IVA

Data inizio:
Calendario corso:

Immediately available

Available for 60 days from the date of purchase

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